Banking and Finance

 Travel and

 Government and

 Selected Cases

As the economy becomes more globalized, more people are traveling around the world. Companies in the travel and transportation industry typically have to handle a large number of telephone calls. While managing very high call volumes, these companies must also increase customer satisfaction at the same time by cutting down the customer hold time in a cost-effective manner.

With speech technologies, many call centers now provide instant voice-enabled access to various kinds of information and services, including fare and schedule, airline or railway company information, reservation and promotional information. By applying advanced speech technologies, these call centers not only significantly shortens the call hold and transaction time, but also drastically reduces the ongoing operating costs. Many InfoTalk customers in the travel and transportation industry are now experiencing the advantages through our comprehensive speech product offerings. These companies include some of the world's busiest airports in Hong Kong, Singapore, China, and major railway service providers.

Contact us to experience the power of speech!

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