Selected Strategic

-  Aculab

-  ATAL Technologies

-  Avaya

-  Chain Sea

-  Contarra Telecom

-  Continuous Technologies

-  Founder

-  Hewlett-Packard

-  Intel

-  Jardine OneSolution

-  Kanhan Technologies

-  Microsoft

-  NMS Communications

-  Nortel Networks


-  Proactive Technology

-  Suntek Technology

-  Systex

-  Unified Communications


Aculab enables developers and systems integrators to produce a variety of high performance communications solutions. Aculab's portfolio offers an exceptional mix of capabilities that are easy to integrate and bring real value - reduced costs, increased customer satisfaction and competitive advantage. A complete range of open standards building block technologies for use within telco or enterprise environments, as well as essential support services, are offered. Products include media resources, digital network access, VoIP, fax, speech processing and conferencing. Support is available to help developers through each stage of their product's life cycle including pre-sales consultancy, technical support, training and marketing.

Visit Aculab's website: http://www.aculab.com

ATAL Technologies

ATAL Technologies is a wholly-owned subsidiary of the Analogue Group geared to develop new business opportunities arising from information, telecommunications and related technologies. It also seeks new technologies which can enhance the productivity and efficiency of other business areas in which the ATAL group is currently involved.

Areas of development include integration of smart card systems and infrastructure communication systems. The need for efficient, accurate and secure delivery of information is growing rapidly. Users include building owners, large corporations, and government organizations, in particular emergency and security forces such as the police, fire services and medical services. The company intends to integrate and deliver tailor-made solutions that incorporate the latest technologies and best expertise

For more information, please visit: http://www.ataltechnologies.com.


Avaya designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500R. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com.

Chain Sea

Chain Sea is the first company in Taiwan to receive a license within the Information Integration Industry. Chain Sea mainly focuses on Call Center's market, and products' function and development. The company has brought together a team of top graduates from the field of Management Science, Business Administration and Information Technology, and also a group of well-experienced personnel with Information Integration practical experience to achieve our company's goal. Chain Sea aims to integrate its best software, hardware, and ability in the information integrated industry in order to provide our customers with a more practical and convenient tools to assist their enterprise to reach a higher level in customer service quality and to upgrade their product competitiveness. More information on Chain Sea can be found at http://www.chainsea.com.tw.

Contarra Telecom

Contarra is a privately owned, global company headquartered in the Netherlands. Through an indirect business model (resellers) Contarra aims at distributing its flagship CCP cs (Converging Communications Platform client/server) internationally. CCP cs is an extremely versatile platform intended to roll out a large variety of highly scalable solutions that meet carrier-grade requirements. Contarra has developed its own convergence technology and has engaged in sustainable partnerships with leading technology partners to integrate best-in-class practices with CCP and to provide the ultimate and truly hardware independent platform for application development.

Visit the Contarra website: http://www.contarra-systems.com

Continuous Technologies

Founded in 1989, Continuous Technologies (CTIL) is an independent systems integrator and one of Asia's largest call centre and customer interaction solutions providers. The Company is well known for its experience in the implementation of voice, call centre and telephony technologies. CTIL's customer base mainly consists of major banks, insurance companies, utilities, transportation and government agencies. The Company is headquartered in Hong Kong and has offices in Beijing, Shanghai, Nanjing and Guangzhou.

CTIL embraces the principle of a customer-centric operation. For over 13 years, CTIL has been helping businesses and organizations in China and Hong Kong to enhance their customer service capabilities. The offerings include a suite of world class CRM and Customer Interaction Management (CIM) solutions. As a turnkey systems integrator, CTIL has the experience and knowledge to implement CRM, Call Centre and Interactive Voice Response (IVR) systems in a multi-vendor environment often involving integration with legacy systems and applications. For more information, please visit: http://www.ctint.com.


Peking Founder is a high-technology enterprise established by Peking University in 1986 for the commercialization of the high-technology products developed by Peking University. The group has six listed companies in Shanghai, Shenzhen, Malaysia, Hong Kong and over 20 privately owned and jointly owned local and overseas companies. For many years, Founder has a strong focus in IT development entering into the telecom, financial and medical industries, striving to become an innovative and international corporation. For more information, please visit http://www.founder.com.


Hwelett-Packard (HP) is a leading global provider of products, technologies, solutions and services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corp. on May 3, 2002.

Being an HP OpenCall partner, InfoTalk works with HP to add our expertise in application development and support to deliver innovative, cost-effective solutions to the service provider community by adopting HP OpenCall platforms, a suite of comprehensive, carrier-grade platforms for developing and deploying next-generation voice, data and converged services.

More information about HP is available at http://www.hp.com.


InfoTalk worked closely with Intel to optimize its conversational speech recognition software for the Intel® Pentium® III and Xeon™ processors families. Critical sections of the recognition software were re-written to take advantage of the new platform. Significant improvements in recognition performance resulted, including better response time, higher accuracy and larger vocabulary.

Capitalizing on the advanced server features of the new Xeon™ processors, the system is now fully multi-threaded and capable of supporting Symmetric Multi-Processor (SMP) technology. By using multiple processors in the same system (two to eight processors currently, more in the future), this effectively increases the overall system computation capabilities and the number of users that can be simultaneously served by an InfoTalk system.

Jardine OneSolution

Jardine OneSolution (JOS) is one of the Asia's leading integrated IT service and solution provider and part of the Jardine Matheson Group. JOS has been a force in the IT industry for more than 50 years and today its customers include the best-known multinational and regional companies operating across Asia from industry sectors such as Financial Services, Trade and Commerce, Transportation and Logistics, Utilities and Telecom as well as Government.

Today JOS delivers a rich blend of IT offerings ranging from Technical Services and Support and System Integration to Outsourcing and Managed Services. The company also leads the market in critical business application such as Procurement and Deployment Services - a capability that marries its depth of technological and logistical capability with rich experience in procurement and supplier management to create a compelling and increasingly popular offering. JOS employs more than 2,000 staff in eight offices in Hong Kong, China, Singapore and Malaysia. For more information, visit http://www.jos.com.

Kanhan Technologies

Kanhan Technologies is a global leader in Asian language infrastructure development for the Internet. The Company has pioneered the development of thin-client, web-based technologies to facilitate seamless communications across language, cultural and dialectical boundaries among Chinese, Japanese and Korean (CJK) language speakers. A host of kanhan technology components constitutes the world's most comprehensive CJK language infrastructure to assist Internet users to access CJK contents from most web ready devices including PCs, web phones, mobile phones, set-top boxes, other emerging information appliances and normal telephone through kanhan enhanced web applications and services.

The HanVoice extension to HanWEB Publishing Server opens up yet another immediate business opportunity of immense potential. HanVoice helps enterprises unlock web based information for direct access through normal telephones and mobile phones in Cantonese, Putonghua and English in simulated human voice. Commercial applications such as phone banking, online stock quote, real-time news, reservation systems, email access, language learning aid, traffic and weather information retrieval can be built more cost effectively by leveraging on the web version of the same information. For more information, please visit http://www.kanhan.com.


Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. For more information, please visit http://www.microsoft.com.

NMS Communications

Headquartered in Framingham, Massachusetts, and with offices around the world, NMS Communications (http://www.nmss.com) designs, delivers and supports technology-leading systems and system building blocks for the most innovative voice, video and data services on wireless and wireline networks. NMS products and services are built on unique, open technologies, strategic relationships with application and technology suppliers, and leverage best-in-class supply chain and integration partnerships.

NMS systems and systems building blocks are deployed in 90 countries. Building on a nearly 20-year tradition, the company is dedicated to providing systems and system building blocks for communications infrastructure, applications and services, particularly to the rapidly growing wireless, multimodal voice and data applications, and packet infrastructure markets.

Nortel Networks

Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at http://www.nortelnetworks.com.


PCCW is the largest communications provider in Hong Kong and one of Asia's leading IT&T players. Hong Kong's image as a center of technology excellence continues to be enhanced by PCCW's innovation, especially in new generation fixed-line telephony, broadband, IT, wireless and delivery of home entertainment. Internationally, PCCW provides cutting-edge technical services to network operators and enables organizations to bring their business to Asia and take Asian business to the rest of the world.

To learn more about PCCW, go to http://www.pccw.com.

Proactive Technology Group

Proactive is a leading provider of value-added telecom services in Asia, offering advanced solutions such as Computer Telephony Integration (CTI) solution and the Telecommunications Enhanced Network Services (TENS).

Applying InfoTalk's core Speech Technology, Proactive has enhanced existing CTI and TENS solutions with powerful speech recognition functionality. The technology is now being used to revolutionise services like call centre (inbound & outbound), call centre ACD switch, transaction processing, tele-voting and surveying (mass calling), Internet call centre, unified messaging, work flow & help desks.

Suntek Technology

Suntek Technology is dedicated to developing its business in the China information industry and providing integrated solutions in computer, communications, information base and control in order to be the main provider of information in the China economy. Its products like 200/201 system, 168/160 system, "Shilingtong", 112 system and 114 system have been widely employed in China. Recently, it has also succeeded in launching multi-functional integrated systems, like NAP2000 platform, e-commerce platform, unified information platform and multimedia call, which have gained customer recognition. Through the years, Suntek has provided an all round information system service for users in CTI, IP and IN arena, with its advanced technology, outstanding management and unique products.

More information can be found on the company's website: http://www.suntektech.com.


Established in 1976, Systex is a renowned information technology (IT) solution provider and the first publicly traded software company (Type I securities) in Taiwan. With more than 980 employees, Systex boasts revenue in excess of NT$9.6 billion in 2001.

Exert in software, hardware, network, communications as well as financial, banking and distribution sectors, Systex has actively introduced IT products and services from leading suppliers. The offerings range from PCs, mid-size and mainframe computers, peripherals, local area network (LAN) and wide area network (WAN) hardware to packaged software, software development tool, database software and network management tools. Systex also develops applications targeting niche markets to provide integrated financial, banking and distribution solutions. Moreover, Systex offers mass data processing, invoice and securities printing, system integration and IT value-added services. More information can be found at http://www.systex.com.tw.

Unified Communications

Established in 1998, Unified Communications is an award-winning provider of proprietary products and customized solutions in the telecommunications industry. The Group develops a wide range of mobile, voice services, carrier network and interactive solutions for telecommunications industry players such as telco operators, service providers and enterprises.

The Group has 2 software and system development centers in Kuala Lumpur and the Multimedia Super Corridor (MSC in Cyberjaya), 5 offices in Singapore, Malaysia, Philippines, Hong Kong and Thailand, and various service support arrangements in Beijing and Shenzhen (China), Jakarta (Indonesia), Karachi (Pakistan) and Los Angeles (USA). Its customer base spans across the ASEAN region, Greater China, West Asia, Indochina, the Middle East and the USA, and includes SingTel, Starhub, Telekom Malaysia, Smart Communications, KG Telecom, China Telecom, Saudi Telecom and Global Telecom.

For more information about Unified Communications, please visit http://www.unifiedcomms.com.

* Other company or product names have been used for identification purpose only and may be trademarks/registered trademarks of their respective companies.

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