Best Multi-Lingual Cantonese Speech Analytics

[Voice Mining, 語音分析]

Best and highest quality Speech Analytics in Hong Kong

InfoTalk-Analyst is an innovative speech analytics solution that answers the great needs of many call centers and contact centers today. Powered by InfoTalk-RSVP of international awards, InfoTalk-Analyst processes voice interactions between callers and human agents producing text transcripts for further analyses. It helps owners of call centers to pinpoint cost drivers and market trends, to detect customer satisfaction and dissatisfaction, to identify strengths and weaknesses of products and operational efficiency, to train and monitor the performance of human agents and representatives, and to comply with regulations and rules.

InfoTalk-Analyst (Speech Analytics) is designed and engineered for multilingual environments such as Hong Kong, where Cantonese, English, and Putonghua are the most commonly-spoken languages [廣東話, 港式粵語, 普通話, 中文, 英語].

Major Features

Cantonese, Putonghua Chinese, English [廣東話, 香港粵語, 普通話, 中文]

Artificial Intelligence (AI) Inside:
InfoTalk-RSVP: Seamless integration of speech, voice, and language technologies. InfoTalk-Recognizer for speech recognition (ASR), InfoTalk-Speaker for text-to-speech (TTS), InfoTalk-Vbrowser for IVR, and InfoTalk-Processor for natural language understanding and processing (NLP) and (NLU).

Rapid Deployment:
Industry-Standard Compliance. Phone Networks and Data Networks.

Privacy & Flexibility:
On-Premises and/or Cloud. Out-of-the-Box and/or Customization.

InfoTalk welcomes partnerships with developers for call center applications.

multilingual speech analytics in Cantonese, Putonghua, and English for multicultural environments


#1 Multilingual and Mixed-lingual Technology for Automatic Speech Recognition and Speech-to-Text [ASR, STT, 語音轉文字]. Best Cantonese ASR and STT of the Highest Professional Quality [廣東話, 香港粵語].

#1 Multilingual and Mixed-lingual Technology for Text-to-Speech [TTS, 文字轉語音]. World’s Best and Highest-Quality Cantonese TTS of Human Professional Quality [廣東話, 香港粵語].

#1 Industry-Standard Technology for Intelligent Interactive Voice Response (IVR and IIVR) Systems. Ideal for Integrating with ASR, STT, TTS, NLP, and NLU.

#1 Multilingual and Mixed-lingual Technology for Natural Language Processing and Natural Language Understanding [NLP, NLU, 自然語言理解, 自然語言處理]. Best Voice-Enabled Cantonese NLP and NLU [廣東話, 香港粵語].

InfoTalk Recognizer (ASR/Speech Recognition), InfoTalk Speaker (TTS/Text-to-Speech), InfoTalk Vbrowser (IVR/Interactive Voice Response), InfoTalk-Processor (NLP/Natural Language Processing).
InfoTalk Solutions include Speech Analytics, Ai Virtual Receptionist, Voicebot and Chatbot


A breakthrough speech analytics solution that processes and analyzes voice conversations in call centers and contact centers, producing text transcripts for further analyses, natural language processing, and executive decisions.

An innovative automation solution that answers the high demand of the business world today. Engineered to answer common questions, it is an automatic AI-Receptionist powered by speech and language technologies.

A pioneering AI chatbot that works by the voice.  The user speaks to the Voicebot instead of typing and listens to the Voicebot instead of reading.  It is a voice chatbot seamlessly developed for hands-busy and eyes-busy situations or when people are tired of typing and reading texts.

Other Solutions:
Contact InfoTalk to learn about its myriad speech and language solutions.

We serve in 5 different locations in Asia; Hong Kong, North China, South China, Taiwan, Southeast Asia. Contact us with your project in mind

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